FAQ

What payment types do you accept?

We accept PayPal only. It is easy to sign up and secured way of receiving and sending payments. Click Here to Sign Up. We are not able to accept personal checks or money order. If an order is received through the mail with a check or money order, both the payment and the order will be shredded.

Which carrier do you use to ship orders?

Orders are shipped via US Postal Service or UPS. There are multiple options within these services, so you can choose what is most convenient to you.

When will my order be shipped?

All orders placed before 3:00pm (Pacific Time) will be shipped the same day, unless you are notified otherwise. Most oversized packages, which need to be shipped by trucking company, will usually go out the following day.  

If I place an order, will I receive an email confirmation of my order?

Yes, you will receive an email confirmation once you have placed your order automatically along with your invoice.

I placed two orders in one day, are they going to ship together?

In most cases, we will catch that and be able to send it in one package. We do are best to combine all orders to save our customers shipping costs. If we are unable to do so, the orders will go out separately.

I made a purchase on your website, can I cancel it?

If your order has not been shipped you may contact us and we can cancel your order. After your order has been shipped we are unable to cancel any orders.

Why can’t I checkout or pay for my items?

In order to place an order, we at Time Connection Inc. must verify that you are in the reselling business. We do not sell to the public; we are strictly a wholesale business-to-business distributer only. Following the steps from your first account email will permit you to successfully place an order with us.

Do you sell or share any of my information (email, address, or phone number)?

We do not share any of your personal information.

The picture of a certain product isn't correct. Who should I notify?

You may e-mail at support@timeconnectioninc.com with any corrections or suggestions that you may have for our site. 

REGISTRATION:

Do I have to register to order on your website?

Yes, we are a wholesale company and must make sure that you are a working seller in the watch parts/ watch repair business in order to place an order with us. 

I forgot my password, what do I do?

If you forgot your password you may click on the forgot password button located in the bottom of your log in. 

I didn’t receive my forgotten password email, what do I do now?

There is a possibility you did not register on our site. Contact us via the contact us support@timeconnectioninc.com from here we will recover your account.

Products:

Do you match prices?

We do not match prices; you can ensure that we have the best price that you can find for the quality that we offer.

How can I tell if an item is in stock? Is there a way to find out before I place the order?

We at Time Connection Inc. do not list items that are out stock. If you would like to check if a specific item is in stock please fill out the contact us form. You will need to provide the reference number and the quantity you are interested in purchasing. We will respond to your inquiry via email as promptly as possible, during our business hours.

Why can’t I find an item on your website that I saw or bought previously?

If a product you are looking for is not coming up on the website it may mean that the item is no longer in stock or may have been discontinued and replaced by another item. You may submit an inquiry through our contact form with the product information you are looking for and we will be able to let you know the status of that item.

If I do not see something on your website, can it be special ordered?

If an item is not in our website, then more then likely, we do not sell that item.

Other:

How do I keep up with news, specials, and new products?

The best way to keep updated on our products and listings is through our newsletter. You can sign up for the newsletter on the bottom of our website under “Our Newsletter”.

Do you engrave products there?

We do not offer an engraving service.

How do I request a catalog?

We are currently working in our catalog in print. Our website is the most up to date source for our products and pricing. If you wish to obtain an older version of our catalog, you may request one in before you check out. We can ship it to you along with you order.

Do you repair watches?

No, we do not do watch repairs, we are strictly a wholesale distributer. 

If I visit California, is it possible to visit your company? Do you have a physical store?

Yes, we are located in Los Angeles right in the heart of the Jewelry District at 607 S. Hill St., Suite #PL-100. We are open Monday – Friday from 9:00a.m – 5:00p.m.